1. Introduction

Welcome to Hue Wing ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we collect, use, and safeguard your personal information when you visit our website huewing.com and use our art services.

2. Information We Collect

We collect several types of information to provide and improve our services:

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To create your custom artwork and deliver it to you
• Communication: To respond to your inquiries, provide quotes, and send order updates
• Payment Processing: To securely process payments through our payment provider (Razorpay)
• Service Improvement: To analyze website usage and improve our services
• Marketing: To send you promotional content (only with your consent, and you can opt-out anytime)
• Legal Compliance: To comply with legal obligations and protect our rights

4. Google Analytics

We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. The information collected includes:

• Pages viewed and navigation paths
• Time spent on the website
• Traffic source and referral information
• Device and browser information
• Geographic location (country/city level)

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

6. Data Sharing and Third Parties

We do not sell your personal information. We may share your data with trusted third parties in the following circumstances:

• Payment Processors: Razorpay for secure payment processing
• Shipping Partners: Courier services to deliver your artwork
• Analytics Services: Google Analytics for website analytics
• Email Services: To send order confirmations and communications
• Legal Requirements: When required by law or to protect our legal rights

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS encryption for data transmission
• Secure payment processing through certified providers
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Order information and communication records are typically retained for 7 years for accounting and legal purposes.

9. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@huewing.com.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: